Privacy Policy
Last updated: 14 October 2026
1. Who we are
This website is operated by Qognity Single-Member P.C. (QOGNITY Μονοπρόσωπη Ι.Κ.Ε.), Lefkippos Technological Park, NCSR Demokritos, Neapoleos 27, 15341 Agia Paraskevi, Athens, Greece, General Commercial Registry (G.E.MI.) number 182623601000 (“Qognity”, “we”).
For anything in this policy, write to info@qognity.com.
2. What this policy covers
This policy covers personal data we collect through:
- the website qognity.com, including the contact form and the newsletter sign-up
- the public demo at portal.qognity.com/demo
- a trial of the Qognity Suite
It does not cover data that a customer organisation processes in the Qognity Suite under a subscription. There the customer is the controller, Qognity is its processor, and the customer’s agreement with us applies.
3. What we collect, why, and for how long
| When | What we collect | Why, and our legal basis | How long we keep it |
|---|---|---|---|
| You send the contact form or email us | Name, work email, organisation, the reason for your enquiry, the apps you are interested in, your message | To answer you and, if you ask, to arrange a demo or a trial. Our legitimate interest in responding, and steps taken at your request before a contract | 12 months after our last contact |
| You sign up to the newsletter | Email address | To send you our articles. Your consent, which you can withdraw at any time through the link in every email | Until you unsubscribe |
| You open the public demo | Technical data needed to create a private demo workspace. The workspace contains sample data | To let you try the product. Our legitimate interest in demonstrating it | The workspace and anything entered in it are deleted automatically after 60 minutes |
| You take a trial | Name, work email, organisation, the accounts you connect, and the content processed during the trial | To provide the trial you asked for. Steps taken at your request before a contract | Deleted within 30 days of the end of the trial, unless you subscribe |
| You browse the website | Cookies and usage data, only for the categories you accept | To understand how the site is used. Your consent. See our Cookies Policy | As set out in the Cookies Policy |
| Any visit | IP address, browser type, time of request, in server logs | To keep the site secure and working. Our legitimate interest in security | 90 days |
We do not knowingly collect data from children, and the site is not directed at them.
4. Language models
Content you submit in the public demo or a trial may be processed by a language model that Qognity operates in the EU, or by your own model account if you connect one. We do not use your content to train models.
5. Who receives your data
We share personal data only with providers that help us run the site and the service, under contracts that bind them to our instructions:
- our website hosting provider, in Greece
- our email and office software provider
- our analytics provider, Google, if you accept analytics cookies
We do not sell personal data. We disclose it to authorities only where the law requires it.
6. Transfers outside the European Economic Area
We keep personal data within the European Economic Area where we can. Where a provider processes data outside it, we rely on the European Commission’s standard contractual clauses or another safeguard the law allows.
7. Security
We apply technical and organisational measures appropriate to the risk, including encryption in transit, access limited to the staff who need it, and isolation between customer workspaces.
8. Your rights
You have the right to access your data, to have it corrected or deleted, to restrict or object to its processing, to receive it in a portable form, and to withdraw consent at any time. Withdrawing consent does not affect processing carried out before the withdrawal.
To use any of these rights, write to info@qognity.com. We reply within 30 days and may ask for proof of identity.
You may also complain to the Hellenic Data Protection Authority, 1-3 Kifissias Avenue, 115 23 Athens, contact@dpa.gr, +30 210 6475600.
9. Changes
We update this policy when our practices change. The date at the top shows the latest version.